Business Workshops

The Lab is currently on a 2-3 month wait. Please contact us to get on our ‘uncomfortable’ workshop list. 

DesignThinking-EmpathyLab

Talking to users can be hard especially if you are trying to meet deadlines, retain customers, and beat the competition. Talking to users is even more difficult if your team doesn’t trust each other. Empathy Lab workshops help you build internal team empathy as well as continued empathy for the user by concentrating workshop efforts around the first two steps of the Design Thinking process popularized by IDEO and Stanford’s d.school. So that we can help you be more empathetic to other humans, we offer two workshop packages.

  • 1-day team workshop that is focused on team connections
  • Multi-month workshop that is focused on team connections and product specific user understanding.

“I want to be less empathetic to my users’ needs.”
– Said no business looking to provide value, ever.

Day Workshops (Team Empathy Building)

Teach your team to fish! Not just part of your team, all of your team because you care about them eating, sharing, and teaching others to fish. Replace ‘fishing’ with empathy building skill set and you’ve got the idea. With everyone in a safe environment, we then help everyone become equals while also shining the light on their differences.

1/2 Day / Full Day options are available. On location or come to our hood in Atlanta, GA!

Business Value

  • Build team confidence (no PowerPoint slides, going old school!)
  • Cultivate team trust (no trust falls, promise)
  • Build individual self awareness
  • Build individual listening and observation skills
  • Learn really what drives your employee’s reason for staying

Empathy Lab Goals

  • Give your team members new ways to communication with each other
  • Help individuals build their personal empathy skill set
  • Increase team member self confidence
  • Increase team communication
  • Increase team trust
  • Instill a continued drive to actively listen, share, and be curious

Monthly/Quarterly Workshops (Team + Customer Empathy Building)

This is where all the value comes together! Longitudinal studies will help you understand how your team, customers, and product mature over time. Durations range from 6 month and 1 year commitments.

Business Value

  • Build team confidence (no PowerPoint slides, going old school!)
  • Cultivate team trust (no trust falls, promise)
  • Build individual self awareness
  • Build individual listening and observation skills
  • Learn really what drives your employee’s reason for staying
  • Build more empathetic relationship with your customers
  • Create an environment where innovation can thrive
  • Improve team collaboration around design thinking sprints
  • Help your team see the real product – market gaps without looking directly for them
  • Identify areas of focus previously unknown

Empathy Lab Goals

  • Give your team members new ways to communication with each other
  • Help individuals build their personal empathy skill set
  • Increase team member self confidence
  • Increase team communication
  • Increase team trust
  • Instill a continued drive to actively listen, share, and be curious
  • Help these same individuals translate all of the above into their team communication
  • Identify customers to build empathy models around (no, not personas, REAL people)
  • Facilitate ethnographic research, synthesis, and empathy share out sessions